Privacy Policy
Effective Date: October 26, 2023
Cozy Corner Cafe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our cafe at 542 NW Market Street, Seattle, WA 98107, use our website at www.cozycornercafe.com (the "Site"), use our mobile application (the "App"), or otherwise interact with us. This policy is crafted in accordance with both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), ensuring comprehensive protection for all our customers, regardless of their location.
1. Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us when you create an account, make a reservation, place an order, sign up for our newsletter, participate in a survey, or contact us.
- Payment Information: If you make a purchase through our Site or App, we collect payment information, such as your credit card number, expiration date, and billing address. This information is processed by our secure payment processors and is not stored on our servers. We utilize PCI DSS compliant methods for handling payment information to guarantee its security.
- Device Information: We may collect information about your device, including the device type, operating system, unique device identifiers, IP address, and mobile network information.
- Location Information: With your consent, we may collect location information from your device to provide you with location-based services, such as finding the nearest Cozy Corner Cafe or providing personalized offers. You can disable location services in your device settings at any time.
- Usage Data: We collect information about how you use our Site and App, including the pages you visit, the links you click, and the searches you conduct. This data helps us improve our services and provide a better user experience.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our Site. Cookies are small data files stored on your device that allow us to recognize you when you return to our Site. You can control cookies through your browser settings. Please refer to our Cookies Policy for more detailed information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with the services you request, such as processing reservations, fulfilling orders, and responding to inquiries. We also use your information to improve our Site, App, and services, such as by analyzing usage data to identify areas for improvement.
- Personalizing Your Experience: We use your information to personalize your experience with our services, such as by recommending menu items you may like or providing you with personalized offers based on your past purchases.
- Communicating With You: We use your information to communicate with you about our services, such as by sending you newsletters, promotional emails, and updates about our cafe. You can opt out of receiving promotional emails at any time by following the instructions in the email.
- Marketing and Advertising: We may use your information to display targeted advertisements to you on our Site, App, and other websites and applications.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, such as by responding to legal requests or preventing fraud.
- Customer Support: To provide effective customer support and address any inquiries or complaints you may have.
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Service Providers: We share your information with service providers who perform services on our behalf, such as payment processors, email marketing providers, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
- Affiliates: We may share information with our subsidiaries or affiliated companies for internal business purposes.
- With Your Consent: We may share your information with third parties with your consent.
4. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to have inaccurate or incomplete personal information corrected.
- Erasure: You have the right to have your personal information deleted under certain circumstances.
- Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information under certain circumstances.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer, Eleanor Vance, at [email protected] or by mail at 542 NW Market Street, Seattle, WA 98107. We will respond to your request within one month.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment information, during transmission.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities.
Despite these measures, no security system is impenetrable. We cannot guarantee the security of your personal information. If you have reason to believe that your personal information has been compromised, please contact us immediately.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law.
7. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and App and update the "Effective Date" at the top of this policy. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Cozy Corner Cafe
542 NW Market Street
Seattle, WA 98107
Email: [email protected]
Phone: (206) 555-2345
Data Protection Officer: Eleanor Vance
10. GDPR Compliance
For individuals residing in the European Economic Area (EEA), we process your personal data in accordance with the GDPR. Our lawful basis for processing your data includes consent, contract performance, legitimate interests, and compliance with legal obligations.
11. CCPA Compliance
As a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. These rights include the right to know what personal information is collected, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. Cozy Corner Cafe does not sell your personal information.
To exercise your CCPA rights, please contact us at [email protected] or call us at (206) 555-2345.